Support

Find answers to the most frequently asked questions, or get support via Service Agreement or Support Hours.

1. Find a solution

Find answers to the most common technical questions in our helpdesk, or find manuals and guides in our documentation.

Also check the Getting Started booklet and manuals that came with your software.

2. Service Agreement or Support Hours?

Support is available through our Service Agreements. Extended customization can be obtained via Support Hours.

If you have purchased or upgraded an ELPROCAD license, you have received an ongoing 12-month Service Agreement, with automatic renewal. With the Service Agreement, in addition to support, you get access to the latest versions and continuous updates.

If you do not have an active Service Agreement, we recommend that you upgrade your license.

3. Contact our support

If you have a Service Agreement or Support Hours, you can contact us via the support form on My Pages.

  1. Log in to My Pages
  2. Go to ​“New support case”
  3. Fill in the form

Tutorials & videos

On our YouTube page, you will find tutorials to help you gain overall knowledge of our products and quickly acquire all the necessary knowledge on how to use our ELPROCAD products.

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